Refund Policy
Our refund policy is designed to guarantee your satisfaction. If for any reason you're not entirely delighted with your purchase, we offer a hassle-free refund within 30 days of receipt, ensuring a seamless experience and peace of mind for our customers.
Refund Policy
The Bait Company UK Terms & Conditions
Effective Date: 1st November 2023
1. Returns & Refunds
At "The Bait Company UK," we are committed to providing our customers with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.
2. Eligibility For Refunds
You are eligible for a refund or exchange if:
a. You return the product within 30 days of the purchase date.
b. The product is in its original condition, unused, and unopened.
c. You have a valid proof of purchase, such as a receipt or order confirmation.
3. How To Request A Refund?
To request a refund or exchange, please follow these steps:
a. Contact our customer support team via email at thebaitcompanyuk@gmail.com or by phone at 0800 6125797.
b. Provide your order number and a detailed explanation of why you are requesting a refund.
c. If your request is approved, our customer support team will guide you on the return process.
4. Refund Process
Upon receiving your return request and verifying your eligibility for a refund, we will initiate the refund process. This process may include:
a. Refunding the purchase amount to the original payment method.
b. Providing store credit for an exchange or future purchase, if preferred.
5. Return Shipping
a. You are responsible for shipping the product back to us.
b. We recommend using a trackable shipping service to ensure your return is received.
c. Shipping costs for returning the product are non-refundable, except in cases where the product is damaged or defective.
6. Damaged Or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will provide instructions for returning the product, and we will cover the return shipping costs. You may choose to receive a replacement product or a refund for the damaged or defective item.
7. Refund Timeline
Refunds will be processed as quickly as possible, typically within 5 - 10 business days after we receive the returned product. However, the timing may vary depending on your payment method and financial institution.
Contact Us
8. Contact Us Details
The Bait Company UK
Homedale House The Street, Marham, King's Lynn, Norfolk, United Kingdom, PE33 9JN - Do not send your returns to this address - Please request for the address as per section 3
Email: thebaitcompanyuk@gmail.com
Phone: 0800 6125797
This refund policy is subject to change without notice. It is your responsibility to review it periodically for updates.
